Remote L1 IT Support Technician
Company: VirtualVocations
Location: Stone Mountain
Posted on: April 6, 2025
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Job Description:
A company is looking for an L1 IT Support Technician (Remote,
Contract).
Key Responsibilities:
Provide prompt and effective Level 1 technical support to users,
addressing their queries and technical issues
Log, dispatch, track, escalate, and follow up on support tickets
for timely resolution
Collaborate with various teams to improve IT Support service
delivery and maintain user satisfaction
Qualifications:
Minimum 2-3 years of experience in remote IT support or a similar
role
Proficient in the administration of Windows 10/11 and macOS
environments
Strong experience in managing Microsoft (Office) 365 services and
Google Workspace
Hands-on experience with Entra ID (former Azure Active
Directory)
Familiarity with the ITIL framework and foundational understanding
of networking concepts
Keywords: VirtualVocations, Atlanta , Remote L1 IT Support Technician, Professions , Stone Mountain, Georgia
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