Head of Technology - Beazley Digital
Company: Beazley Group
Location: Atlanta
Posted on: April 4, 2025
Job Description:
General
Job Title: Head of Technology - Beazley Digital Division: Beazley
Digital Reports To: As per Beazley's organisation chart Location:
Birmingham (UK)/Atlanta (US)/West Hartford (US) Key
Relationships:CEO Beazley Digital, Head of Operations, Head of
Underwriting and Beazley Digital management peers, Project
Management Underwriters, Claims Managers, Technology teams, other
Beazley Group support functions. Brokers and external business
partners to utilise our digital products and services, Beazley
governance committees - that have some operations oversight (e.g.
Operations Committee, NAMC, and BIDAC management committee),
regulatory entities as appropriate. Job Summary: To be responsible
for Beazley Digital's Information Systems and Technology. To work
with key internal and external stakeholders on the definition and
delivery of Beazley Digital technology solutions whilst developing
a longer term technology strategy that underpins the needs of the
growing business. To ensure that systems are operational and
providing required support for business operations on a day to day
basis. Be responsible for provision of high quality data and data
analytics solutions. To work in close partnership with the Head of
Operations, Head of Underwriting (US and RoW) and Beazley Digital
management peers to form a true cross functional team. Share
ownership with Beazley Digital management team for the end-to-end
digital customer experience and service. Provide technical
expertise in this business area and maintain and improve market
reputation of the Beazley brand. The Beazley Digital management
team will encompass focus group / product teams based in the US,
London, and Rest of World; and will focus on products that are
digital/e-traded or products that the Beazley executive team has
targeted to become digital/e-traded. The team underwrite a wide
array of specialty products, predominantly high volume, simpler
risk business that is better suited to digital distribution and
e-trading. Work in partnership with Beazley support team leaders
(e.g. Group COO, Group CIO, Head of Compliance, Head of Finance) to
ensure continuity of service to our brokers and customers; and to
generate business that is of mutual value to both. Key
Responsibilities: Member of the Beazley Digital Management TeamThe
management team has responsibility over all aspects of the Beazley
Digital business unit. Its specific responsibilities include:-
Strategic direction of digital
underwriting.The underwriting performance and profit & loss.Design
and execution of annual and medium term business plans including
CBPOs and all budgets.Recruitment, retention, deployment and
motivation of all members of the group.Cycle management.Risk
management / safety net.New product development, in partnership
with cross functional management team.Broker relationship, in
partnership with broker relations and other underwriting
teams.Technology
Line manage regional technology
capability with appropriate local management across the US, UK, and
RoW.Source and manage any vendor and IT outsource arrangements
required to support the digital business, or be the liaison with
service owner if arrangement managed within Beazley Group.Research
and monitor changing industry practices and review technology and
data solutions of wider industries to ensure the Group can benefit
from best practice.Develop and agree as appropriate SLAs /
performance metrics that are consistent across the global
technology provision for the digital business. Foster an atmosphere
of excellence and effectiveness.
- Be responsible day-to-day for the management and improvement of
the performance and cost of various technology teams.
- Provide day to day management of technology including
efficiency and effectiveness, change management, provision of
appropriate financial and management information, and business
planning.
- Ensure consistency of best practice across the digital business
and in-line with Beazley Group.
- Co-ordinate developments across the Group's trading and
technology teams to ensure common approaches (where appropriate)
and sharing of best practice.
- Manage resource issues within various technology teams to
ensure the digital business teams have sufficient and appropriate
support.
- Pro-actively manage, develop, motivate and lead various
technology teams:
- Build teams that can deliver the digital business objectives
through technical and soft skills development.
- Provide effective leadership, communication and direction to
the team.
- Promote a product led mindset via the coaching and development
of the teams product managers
- Build on the value / outcome framework to ensure teams
understand why they are developing technology and the expected
commercial outcome
- Strive to execute flawlessly, identify issues rapidly, and
improve continuously;
- Expert in developing agile delivery teams and expert in agile
delivery methods
- Ensure the accurate and timely processing for clients.
- Ensure all major SLAs for speed and accuracy are
maintained.
- Target continuous improvement through pro-actively identifying
production issues or process improvement opportunities, team
members' capabilities, and energy levels within teams.
- Ensure feedback on people and service is received and actioned
in a timely and effective manner.
- Ensure services and associated costs are understood,
transparent and perceived as value-for-money
- Develop meaningful, strong, working relationships with key
stakeholders across the digital business and the Group
- Increase effectiveness of communications with key
stakeholders.
- Actively engage key stakeholders in status and key issues
creating an environment of increased transparency and
collaboration.
- Actively update digital business management with key issues
along with proposed plans for resolution.
- Communicate clearly my position and opinion on those
issues.
- Develop and maintain relationships with brokers, ensuring that
we understand their e-business plans and existing platforms. Ensure
Beazley's processes and systems are aligned/integrated to brokers
where necessary. Change and Transformation
Work in partnership with the Head of
Operations to coordinate an effective agile delivery model for
digital and service delivery.Be responsible for the design and
delivery of the Beazley Digital technology model that will support
our growth and distribution plans.Ensure all staff (within the
digital business and broader Beazley group as appropriate) receive
clear and frequent updates regarding any change management
programmes and operational developments or issues. Relationship
Management
Ensure digital technology teams build
strong working relationships with the wider business.Represent
Beazley Digital externally to customers, the industry, and other
organisations, to ensure that its reputation and capabilities are
positively perceived.Develop relationships with senior management
and staff in all areas of Beazley and ensure that there is an open
and constructive dialogue regarding operational needs, wants and
issues at all levels of the organisation.Ensure all staff receive
clear and frequent updates regarding any change management
programmes and operational developments or issues.Develop and
maintain constructive relationships with peers in organisations
similar to Beazley in order to share information and ideas in an
appropriate manner.Ensure the various committees and Boards, as
appropriate, are kept updated of operational status of the Group
globally, and progress with any major initiatives that could affect
the Beazley business. Financial Accountability
Take responsibility for both expense
and budget management within digital operations.Manage costs
actively with the goal of managing expenses within budget and
enhancing value for money. Team Leadership: As a Beazley Manager,
you are expected to:
- Provide leadership, direction and
support to the team Foster a spirit of inclusion, teamwork and
unity that reflects Beazley's overall workplace culture, values and
appreciation of the benefits of diversity Act as a manager, mentor
and coach to direct reports to enable them to fulfil their
potential ensuring continuous development of them and the wider
team Ensure direct reports are supported in contributing to the
delivery and achievement of the overall team and business
objectives Provide effective performance feedback on a regular
basis, ensuring employees are recognised and rewarded for their
contribution. Conversely, providing timely feedback to address poor
performance, taking disciplinary action as appropriate Maintain
transparent and effective communication through department
meetings, one-to-one meetings, email etc Encourage knowledge
sharing and effective delegation to minimise key person
dependencies Work with other team managers ensuring team resources
overall are effectively utilised and people are appropriately
challenged Encourage direct reports to think proactively about
their careers, signposting development and stretch opportunities
for strong performers where possible Work with Culture & People as
appropriate to escalate performance concerns ensuring set
objectives are clear and measurable and progress is tracked
accordingly General It is important that within all your
interactions both internally and externally you adhere to Beazley's
core values - Being Bold, Striving for Better, and Doing the Right
Thing - as they contribute to an internal environment of teamwork
and promote a positive brand image and experience to our external
customers. We also expect Beazley employees to:
- Comply with Beazley procedures, policies and regulations
including the code of conduct, which incorporates the PRA and FCA
Conduct.
- Undertake training on Beazley policies and procedures as
delivered by your line manager, the Culture & People or assurance
teams (compliance, risk, internal audit) either directly, via
e-learning or the learning management system.
- Display business ethics that uphold the interests of all our
customers.
- Ensure all interactions with customers are focused on
delivering a fair outcome, including having the right products for
their needs.
- Comply with any specific responsibilities necessary for your
role as outlined by your line manager, the Culture & People or
assurance teams (compliance, risk, internal audit) and ensure you
keep up to date with developments in these areas. This may include,
amongst others, Beazley's underwriting control standards, Beazley's
claims control standards, other Beazley standards and customer
relationship management.
- Adjuster license(s) may be required as part of your job
responsibilities. If required, those licenses must be obtained
within the first 90 days of your employment and in accordance with
an individual licensing plan established by Beazley Compliance and
your Manager.
- Carry out additional responsibilities as individually notified,
either through your objectives or through the learning management
system. These may include membership of any Beazley committees or
working groups. Person Specification Skills and Abilities
Strong business understanding and
ability to work in partnership with the businessDemonstrated
ability to manage IT and non-IT projects with demonstrated delivery
of business value and pursuit of qualityExperienced change manager,
able to understand and advise on how to implement process, IT and
people changes while minimising the IT and related business change
delivery risksUnderstanding of business strategy and the work of
the teams within the customer organisationAble to identify and help
the business to assess options and solutions that best fit business
requirementsExcellent management skills with the ability to
influence and manage a team of professionalsKnowledge and
Experience
Previous experience in IT, with
proven experience of relationship and resource (people and
financial) managementExperience of delivering IT projects,
preferably covering the use of internal resources, third party
(packaged) solutions and outsourced servicesExperience of
delivering non-IT projects, including experience around people
change management Aptitude and Disposition
A strong communicator.Outcome
focussed, self-motivated, flexible and enthusiastic.Able to
understand and articulate the strategic "big picture".Commercially
astute - able to negotiate effectively with vendors as
required.Technically innovative, a problem solver and solution
builder.Self-motivated, flexible and enthusiastic.High energy and
personal drive.Professional approach to interact successfully with
managers/colleagues/external suppliers.Able to work with
multi-cultural and multi-location teams and to generate enthusiasm
and drive.Ability to work closely in a team environment and develop
productive working relationships.Excellent interpersonal and
communication skills including proven ability to work with
non-technical people.A confident, tenacious and resourceful,
self-starter with good networking and leadership.Flexibility to
travel as the role requires.Competencies
- Managing resources effectivelyBusiness
awarenessPlanningPurposeful communicationTechnical
competence/expertise The rewards:
- The opportunity to connect and build long-lasting professional
relationships while advancing your career with a growing, dynamic
organization
- Attractive base compensation and discretionary performance
related annual bonus
- Competitively priced medical, dental and vision insurance
- Company paid life, and short- and long-term disability
insurance
- 401(k) plan with 5% company match and immediate vesting
- 22 days annual PTO (full-time, prorated for 1st calendar year
of employment), plus paid public holidays with the ability to flex
the religious bank holidays to suit your religious beliefs.
Additional PTO purchase is available up to a maximum of 5 days per
calendar year.
- Up to $700 reimbursement towards home office setup
- Free in-office lunch, travel reimbursement for travel to
office, and monthly lifestyle allowance in support of your
wellbeing
- The opportunity to save for, and purchase, shares of Beazley
stock
- Six months fully paid parental leave, regardless of how you
come to parenthood
- Company paid sabbatical up to 12 weeks after 10 years of
continued service
- Support with exam/study leave and fees for relevant
qualifications related to furthering education
- Up to 2.5 days matched paid leave for volunteering at a charity
of your choice and 5 days paid leave to provide or arrange care for
a dependent with a long term care need annually
- Smart working policy and flexible working culture, trusting our
employees to do what works best for them, their role and the needs
of the business Salary for this role will be tailored to the
successful individual's location and experience. The expected
compensation range for this position in the US is $140k - $190k per
year plus discretionary annual bonus. You will be able to discuss
your salary expectations should you be contacted about this role.
Don't meet all the requirements? At Beazley we're committed to
building a diverse, inclusive, and authentic workplace. If you're
excited about this role but your experience doesn't perfectly align
with every requirement and qualification in the job specification,
we encourage you to apply anyway. You might just be the right
candidate for this, or one of our other roles.
Keywords: Beazley Group, Atlanta , Head of Technology - Beazley Digital, IT / Software / Systems , Atlanta, Georgia
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