Operations Manager

Company: Nelson Elder Care Law
Location: Powder Springs
Posted on: April 2, 2025

Job Description:

Join a Purpose-Driven Team with Great Hours and a Supportive Culture!



At Nelson Elder Care Law, we believe in serving families with empathy, integrity, and excellence. As a valued member of our team, you'll have the opportunity to make a meaningful impact. Our culture is built on our five core values: Flock together, own it, get stuff done right, be humbly confident, and be client-committed.



We are seeking a Legal Operations Manager to join our team. The purpose of this role is to help families by organizing, coordinating, and leading the production team, administration, and procedures to ensure effectiveness and efficiency for the firm.



This role does require travel to all offices throughout the week.

Responsibilities:
The primary responsibilities of the Legal Operations Manager are to assist the Chief Operating Officer in developing and lead communication protocols, identify and implement streamlined procedures, and consistently improve team utilization, legal team leadership, and task delegation.

Key Responsibilities:
--- Assist with developing and implementing production policies by setting up procedures and operating standards to guide the operations of the firm.
--- Partner with the leadership team as the point person for driving production goals and objectives.
--- Manage production services ensuring operations and procedures are organized, correspondences are controlled, filing systems are designed, and administrative functions are properly assigned and maintained.
--- Coordinate with the Chief Information Technology Officer to use technology as a strategic advantage, including the implementation of technology policies and operational efficiencies.
--- Partner with the People and Culture Department to ensure proper production staff to achieve the best client experience and a positive team culture within the firm.
--- Supervise and lead the legal team by understanding the function of each role, which consists of the General Estate Planning, Medicaid, Probate, and Guardianship/Conservatorship.
--- Conduct one-on-one meetings with legal team members to set performance standards, coach, and develop employee performance.
--- Utilize scorecards to manage staff performance with assigned metrics. Hold the team accountable to meet the assigned metrics.
--- Review, analysis, and implementation of special projects, keeping the leadership team properly informed.
--- Utilize reporting in Zoho to ensure successful task performance and prepare operational reports to coach staff on production efficiency.
--- Manage client inquiries and escalations, to include client quality of service.
--- Maintain a safe, secure, and pleasant work environment by leading and executing the core values of the firm.

Qualifications:
Required skills/abilities:
--- Excellent time management skills.
--- Ability to multi-task and prioritize work in a fast-paced environment.
--- Attention to detail to ensure the accuracy of work.
--- Problem-solving and issue de-escalation.
--- Excellent written and verbal communication.
--- Organizational and planning expertise.
--- Initiative and a strong sense of urgency.
--- Integrity and adaptability.


Education and Experience:
--- Associate's or Bachelor's degree in Business or a related field, or equivalent work experience.
--- 3+ years of leadership experience in a professional office setting is preferred.
--- 3+ years of business operations experience, including creating and improving work process flows, policies, and procedures.
--- 3+ years of customer experience, including managing client escalations.
--- Experience in monitoring, tracking, reporting, and coaching employee metrics and performance is strongly preferred.
--- Ability to effectively manage a team of 10+ members.

About Company:
Nelson Elder Care Law was founded in 2014 to provide residents of Georgia with dependable counsel and representation in matters of elder law. We work with clients by offering legal and financial services and helping manage care for older family members. Nelson Elder Care Law protects families from the curveballs of life.

We offer a highly competitive salary that exceeds industry standards. This is designed to attract top talent and reflect the value we place on our team.

Benefits:

Great schedule (8:30-4:30)Medical, Dental, VisionCompany-paid basic Life & Paid Disability Insurance401(k) with company matchMonthly BonusesPTO & Paid holidaysFree Estate PlanningPaid trip after 5 years!Recognition, Events, Celebrations, and more!

Keywords: Nelson Elder Care Law, Atlanta , Operations Manager, Executive , Powder Springs, Georgia