Vice President of Operations

Company: Great Day Improvements, LLC
Location: Atlanta
Posted on: April 1, 2025

Job Description:

OverviewChampion Windows - Vice President of OperationsAs the Vice President of Operations, you will provide strategic leadership, direction, and oversight of all operational functions to drive scalable growth and operational excellence across the organization. This role requires a comprehensive understanding of the sales process and leadership, ensuring seamless collaboration between sales and operations to maximize business performance. The VP of Operations partners closely with the Division President of Champion and CEO of Great Day to develop and execute strategies that optimize efficiency, enhance profitability, and ensure a world-class customer experience.Responsibilities

• Leads the development and execution of operational strategies to enhance business performance and accelerate growth, ensuring alignment between sales and operations.
• Drives standardization and operational excellence across all branches, manufacturing, distribution, and service teams to ensure efficiency, cost-effectiveness, and high-quality execution.
• Partners with the Division President of Champion to establish and implement long-term and short-term operational goals, ensuring alignment with overall corporate objectives.
• Oversees all operational and installation activities, working cross-functionally with Sales, Manufacturing/Distribution, PSG, CSG, NCC, OMG, and the Centralized Sunroom Team to optimize processes.
• Provides executive leadership to Regional Managers and Regional Operations Managers, ensuring that company policies, processes, and objectives are effectively executed.
• Collaborates with sales leadership to enhance the end-to-end sales-to-operations handoff, ensuring operational readiness and fulfillment excellence.
• Drives financial performance by setting revenue targets, optimizing budgets, and managing cost controls in alignment with corporate objectives.
• Leads the expansion of new geographic markets, ensuring successful branch openings through strategic planning, talent acquisition, and staff training.
• Continuously analyzes operational performance, cost structures, and forecast data, identifying areas for improvement and implementing solutions.
• Uses Job Cost and performance analytics to assess job profitability, contribution margins, and operational adjustments by region and branch.
• Ensures the order management process is followed with real-time tracking of schedules, revenue projections, and operational efficiencies.
• Drives service excellence, ensuring customer service standards are met, service reporting is accurate, and continuous process improvements are implemented.
• Champions operational safety initiatives, ensuring full compliance with safety protocols and training programs.
• Works in close partnership with the Executive Leadership Team to integrate operational and sales strategies, driving a holistic approach to business growth and performance.
• Serve as the primary liaison between the factory and the field, ensuring seamless communication, alignment on priorities, and resolution of operational challenges.Performance Expectations/Goals:
• Customer Satisfaction: Maintain above 90% customer satisfaction rating.
• Installation Efficiency: Maintain under 90-day cycle times for Sunrooms and under 55-day cycle times for Windows.
• Cost Management: Maintain COGs at or below 42%.
• Revenue Growth: Sustain a minimum of 10% year-over-year growth.
• Accounts Receivable: Maintain AR percentage below 3% with no outstanding balances older than 30 days.QualificationsCapabilities & Experience
• 15+ years of experience in operations, general management, or executive leadership within a high-growth, multi-location organization.
• Proven track record in scaling operations, driving efficiency, and optimizing profitability.
• Experience in residential or commercial construction preferred; bachelor's degree in business, operations, or related field highly desirable.
• Strong financial acumen, with expertise in budgeting, cost analysis, and operational forecasting.
• Exceptional leadership and change management skills, with the ability to drive performance through influence and collaboration.
• Strategic mindset with the ability to translate high-level goals into operational execution.
• Expert problem-solving, conflict resolution, and decision-making skills.
• Excellent communication and interpersonal abilities, with a track record of fostering a high-performance culture.
• Proficiency in operational technology platforms and data-driven decision-making.
• Ability to work flexible hours, including evenings and weekends as needed.Confidentiality:This position has access to confidential and sensitive corporate and personal information, especially in the areas of costs, corporate affairs, and proprietary information and so will be required to sign the appropriate Confidentiality and Non-Compete Agreement.Champion's dedication to customer satisfaction, product innovation and quality manufacturing is the driving force behind our success and growth. Founded in 1953, Champion has since expanded into locations nationwide-all of which are supported by professional sales, installation and service teams. Working at Champion is more than just a job. It's an inspiring career that helps make families' homes safer, healthier, more attractive and energy efficient.We offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account, a company truck and more.Champion Window is an Equal Employment Opportunity Employer.If you need assistance with completing the online application due to a disability, please contact Champion Window.Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.
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Keywords: Great Day Improvements, LLC, Atlanta , Vice President of Operations, Executive , Atlanta, Georgia