Director of Quality Assurance & Training

Company: Tbwa Chiat/Day Inc
Location: Atlanta
Posted on: April 1, 2025

Job Description:

Director of Quality Assurance & TrainingAtlanta, Georgia, United StatesAbout CampusCampus is on a mission to accelerate the talent of tomorrow and reimagine what college can (and should) be. The problem is clear: college costs have skyrocketed, but outcomes haven't. Traditional college hasn't kept up with the aspirations of today's students-and they can't afford to wait.At Campus, we've built a two-year, accredited college where students learn from top professors at universities like Princeton, Stanford, and Howard, in live, online classes. Our students graduate with in-demand business and AI skills-ready to launch their careers or transfer to top four-year universities. Our unique approach is grounded in a pioneering technology platform and a heavily-researched student success model that offers students dedicated advisors and on-demand tutoring and coaching. We were also named one of Fast Company's Most Innovative Companies of 2024.We're backed by an exceptional investor team that believes deeply in our vision for the future of education, including General Catalyst, Founders Fund, Bloomberg Beta, 8VC, Rethink Education, Sam Altman, Jason Citron, Shaquille O'Neal, and others.The world has changed. Higher ed needs to catch up, and we're leading the way - come join us!About the RoleAs the Director of Quality Assurance & Training, you'll take the lead in creating a comprehensive training and quality assurance system for our student-facing teams, including Student Success, Financial Aid, IT Support, Admissions Counselors, and more. Your goal will be to design training programs that integrate the "Campus Way" into everything we do, ensure new hires are set up for success, and build a QA system to monitor and improve the student experience while staying compliant.You're excited about the opportunity because you will...

• Lead and Build Teams: Oversee and scale the training and quality assurance teams to support our growing student-facing operations.
• Streamline Onboarding: Lead the onboarding process for new hires on student-facing teams, ensuring they have the tools, knowledge, and mindset needed to excel in their roles and provide an exceptional student experience.
• Build Scalable Training Programs: Develop scalable, role-specific training programs to support the unique needs of each student-facing team, ensuring consistency and quality across departments as well as alignment with the "Campus Way" and our mission.
• Establish a QA System: Design and implement a quality assurance system to monitor team performance, ensure compliance, and uphold exceptional student experiences.
• Audit and Ensure Compliance: Regularly review and evaluate student-facing teams to make sure they're following internal policies, meeting regulatory standards, and staying aligned with institutional requirements, all while keeping the student experience front and center.
• Change Management: Oversee the implementation of new tools, systems, and processes, ensuring smooth transitions and team adoption.
• Mentor and Develop Leaders: Provide coaching and development opportunities for team leads within Student Success, Financial Aid, IT Support, and Admissions to encourage leadership growth.We're excited about you because you...
  • Are a seasoned leader with a proven track record in training, quality assurance, and customer success.
  • Have experience designing and scaling training programs and QA systems in a fast-growing environment.
  • Possess strong analytical skills and take a data-driven approach to solving problems and improving processes.
  • Excel in interpersonal and communication skills, with the ability to motivate and inspire teams.
  • Are solution-oriented, proactive, and constantly looking to optimize processes and address challenges.
  • Are committed to the mission of Campus and passionate about making education accessible.Location: To comply with our future operational needs, prospective candidates must be willing to transition to a hybrid work schedule upon the opening of our office (Mon & Fri remote; Tues -Thurs in-office).What you'll get:
    • A compensation package that includes a base salary ($130,000 - $170,000) + equity grant.
    • Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location.
    • Medical Insurance + free Dental and Vision Insurance.
    • 401(k) match.
    • "Take what you need" PTO + several paid holidays.
    • Social events - happy hours, birthday celebrations, holiday parties, & more.
    • Opportunity to make an impact - you'll be an integral player in bringing our vision to life.
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Keywords: Tbwa Chiat/Day Inc, Atlanta , Director of Quality Assurance & Training, Executive , Atlanta, Georgia