Customer Service Representative

Company: Flow Control Group
Location: Kennesaw
Posted on: April 3, 2025

Job Description:

Company: Engineered Specialty Products, Inc

About Us

Engineered Specialty Products (ESP) has been a leader in Quality Pressure and Temperature Instruments for over 25 years. With strong product lines and positioning in the market, ESP is poised for exceptionally strong growth, both short- and long-term, in a growing industry. ESP's primary product brands include Precision Instrument Co. (PIC) and Baumer Process Instrumentation. The family of products that we carry under PIC brand have been recognized for quality, service, and competitive price for over 20 years. For high end electronic and mechanical measuring instruments we offer our Baumer Instrument line. ESP offers a one-stop, tailor made solution for the pressure and temperature industry. With innovative thought leaders and a strong story to tell of sustained growth, ESP is expanding their organizational infrastructure to support our growth projections. We are in the process of developing and expanding our operational infrastructure including a ERP system upgrades, website development, technology expansion and organizational structure. If you are interested in joining our dynamic team, please contact Brien Whitford at your convenience.

Website: www.espgauges.com

Job Summary: The Customer Service Representative ensures the accurate and timely processing of customer orders by coordinating across sales, inventory, and warehouse teams. This role is responsible for reviewing orders for accuracy, entering them into the ERP system, checking inventory levels, and managing product allocation. They serve as the key point of contact between customers, sales, and logistics teams, providing updates on order status, addressing fulfillment issues, and resolving delays or inventory shortages. Additionally, they work to improve efficiency in the fulfillment process by identifying bottlenecks and collaborating with cross-functional teams to enhance workflows.

Essential Duties and Responsibilities

Core Job Duties:

* Receive and review customer orders for accuracy and completeness
* Enter orders into ERP system
* Coordinate with sales and inventory teams to confirm order details
* Check inventory levels to confirm product availability
* Work with inventory or warehouse teams to allocate products to specific orders
* Coordinate with shipping team to ensuring orders are shipped properly meeting delivery deadlines
* Act as point of contact between customers, inside sales team, and warehouse staff
* Provide updates to customers and inside sales team regarding order status, shipping, and potential delays
* Handle customer inquiries or complaints about fulfillment issues
* Identify and resolve issues with inventory shortages, delayed shipments, or correct orders
* Coordinate replacement orders, returns, or refunds when necessary
* Maintain accurate order details in the ERP system
* Identify bottlenecks in the fulfillment process and suggest improvements
* Collaborate with cross-functional teams to streamline workflows

Preferred Education & Experience

Education, Licenses/Certifications and Work Experience

* A high school diploma
* Proficiency in Microsoft Excel

Job Skills, Knowledge, and Abilities

* Communication & Customer Service - Ability to effectively communicate with customers, sales teams, and warehouse staff to resolve order issues.
* Problem-Solving - Capability to identify and resolve fulfillment issues, such as inventory shortages or shipment delays.
* Time Management & Organization - Ability to manage multiple orders, deadlines, and priorities efficiently.
* Collaboration & Teamwork - Experience working with cross-functional teams, including sales, warehouse, and shipping teams.
* Process Improvement Mindset - Ability to identify inefficiencies in the fulfillment process and suggest enhancements.

Working conditions: Work is performed in an office environment with a substantial amount of contact with employees and customers.

Travel requirements: There are no specific travel requirements.

Physical requirements: Majority of the time is spent sitting. Moderate amount of time spent standing and walking. Requires manual dexterity, normal vision, speaking, and hearing abilities.

#engineeredspecialtyproducts

#FCG-L

#LI-IP1

#flowcontrolgroup #manycompaniesoneteam

Engineered Specialty Products operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.

Other details

* Pay Type Hourly

Apply Now

* Kennesaw, GA, USA

Keywords: Flow Control Group, Atlanta , Customer Service Representative, Sales , Kennesaw, Georgia