Customer Service Representative

Company: ComSonics
Location: Norcross
Posted on: April 3, 2025

Job Description:

Customer Service Representative

Location: Norcross Georgia

Are you a customer-focused professional who thrives in a fast-paced environment? Do you excel at building relationships, managing details, and supporting sales efforts? If so, we want YOU on our team!

What You'll Do:

As a Customer Service Representative, you'll be the primary contact for our customers and the key support for our outside sales team. Your responsibilities will include:

* Managing customer relationships - Serve as the consistent point of contact for assigned accounts.
* Supporting sales efforts - Work closely with the outside sales team to develop new business opportunities.
* Preparing material quotes - Collect and analyze data to create competitive customer proposals.
* Processing sales orders - Oversee order entry, bills of materials, and project documentation.
* Coordinating with internal teams - Ensure smooth order fulfillment by working across departments.
* Monitoring deliveries - Maintain schedules and communicate special customer requirements.
* Maintaining records & reports - Keep detailed customer files and prepare sales performance reports.
* Problem-solving & resolution - Address customer issues and collaborate internally for quick solutions.
* Occasional travel - Visit customer sites for meetings, training, or events as needed.

What You Bring to the Table:

Experience: Minimum 3 years in customer service or inside sales (electronics industry preferred).

Education: Associate's degree (or equivalent experience).

Strong Communication Skills: Ability to read and interpret business documents and write professional reports.

Math Proficiency: Comfortable with percentages, discounts, and basic algebra.

Problem-Solving Ability: Quick thinker who can adapt to unique customer situations.

Tech-Savviness: Proficiency in Microsoft Office Suite, ERP systems, and database management.

Valid Driver's License: Required for occasional business travel.

Why Join Us?

* Growth & Development: Opportunities to learn, grow, and advance your career.
* Team-Oriented Culture: Be part of a collaborative and supportive environment.
* Impactful Work: Play a crucial role in ensuring outstanding customer satisfaction.

Apply Today!

ComSonics is an Equal Opportunity Employer and a member of E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic.

In Compliance with the Americans with Disabilities Act and other applicable laws, we offer reasonable accommodation in the employment process. If you are unable to complete the application process due to a disability, please contact (540) 442-3042.

Keywords: ComSonics, Atlanta , Customer Service Representative, Sales , Norcross, Georgia