Manager, Software Development (Production)

Company: INSPYR Solutions
Location: Atlanta
Posted on: March 20, 2025

Job Description:

Title: Manager, Software Support

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Location: Atlanta, GA hybrid on site 3 days per week.
Compensation: $120K to $140K
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US

Job Description:


Production Support Manager is responsible for overseeing the stability and efficient operation of the production environment, managing a small team of support specialists to proactively monitor systems, troubleshoot issues from Tier 2, respond to incidents, and ensure timely resolution while continuously identifying areas for improvement and implementing process changes to optimize production performance; Should act as a bridge between engineering and support teams to maintain smooth production flow and deliver high service levels with high customer satisfaction.

Responsibilities

Team Leadership: Leading and managing a team of production support specialists, assigning tasks, coaching, and developing their technical skills.
Production Monitoring: Actively monitoring production systems and applications to identify potential issues, performance bottlenecks, and anomalies.
Incident Management: Responding to production incidents promptly, coordinating troubleshooting efforts, and ensuring timely resolution of critical issues.
Problem Analysis: Analyzing root causes of production problems, identifying patterns, and implementing preventative measures to minimize future disruptions.
Performance Optimization: Identifying opportunities to improve production efficiency and stability, including process automation, performance tuning, and capacity planning.
Change Management: Managing the implementation of new software releases and updates in the production environment, ensuring smooth transition and minimizing impact on operations.
Reporting and Analytics: Generating reports on production metrics, key performance indicators (KPIs), and identifying trends to inform decision-making.
Other duties as assigned.



Skillset / Experience:

3 years of strong technical knowledge of relevant production systems, cloud, applications, and databases like AWS, SQL.
3 years of knowledge of scripting and programming languages like python & Java.
Excellent problem-solving and analytical skills to diagnose complex technical issues.
Strong communication skills to effectively communicate with technical and non-technical stakeholders.
Ability to work under pressure and manage critical situations effectively.



About INSPYR Solutions:
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Keywords: INSPYR Solutions, Atlanta , Manager, Software Development (Production), Professions , Atlanta, Georgia