Site Reliability Engineering Technical Operations Atlanta, Georgia

Company: Geotab Inc.
Location: Atlanta
Posted on: April 1, 2025

Job Description:

Geotab is a global leader in IoT and connected transportation and certified "Great Place to Work." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab.Who you are:Geotab is seeking Site Reliability Engineering professionals who, with training, will be able to quickly contribute to the Site Reliability team by providing escalated engineering support and customer service for our core MyGeotab web applications, GO Devices, and other hardware used by our customers. This role requires a strong technical background and the ability to engage with large enterprise clients while effectively troubleshooting high-priority issues. If you love technology, are passionate about engineering support, and are keen to join an industry leader - we would love to hear from you!What you'll do:As part of the Site Reliability Engineering team, your primary responsibility will be to provide exceptional escalated engineering support and customer service for Geotab's core MyGeotab applications. You'll support both the MyGeotab software and Geotab's GO devices, IOX, and other hardware solutions used by hundreds of thousands of customers globally. Geotab processes detailed data from hundreds of thousands of vehicles every second, turning that data into actionable insights for our customers. You'll need to understand the business impact of incoming tickets and troubleshoot issues efficiently to resolve technical problems. Additionally, you will collaborate with Geotab's Software and Embedded Engineers to address software bugs and firmware challenges. To succeed in this role, you must be a proactive self-starter with strong written and verbal communication skills, and the ability to quickly grasp complex technical concepts and resolve issues accordingly.How you'll make an impact

• Effectively communicate technical solutions to customers during service disruptions.
• Troubleshoot production issues and coordinate with development teams to implement fixes.
• Collaborate with team members to improve engineering tools and dashboards for monitoring computing architecture.
• Implement automation tools and frameworks to streamline routine tasks.
• Conduct system tests for security, performance, and reliability.
• Assist in long-term strategic planning to ensure server capacity meets current and future requirements.
• Recommend design enhancements for improving reliability, security and processes.
• Maintain supporting documentation for areas of expertise.
• Monitor servers proactively using a combination of tools to ensure high availability and superior SLAs.
• Plan and execute routine maintenance tasks.
• Conduct post-incident reviews and identify areas of improvement for long term reliability.
• Participate in a 24x7 on-call rotating schedule.What you'll bring to the role
  • 3 - 5 years experience in Software Development/DevOps/SRE or a similar role.
  • Strong troubleshooting skills with a systematic problem-solving approach.
  • Experience with Powershell, Python, SQL, and Linux-based systems.
  • Desire to work in a fast paced, evolving, growing, and dynamic environment.
  • Knowledge of customer service principles and practices.
  • Experience working within a technical or engineering organization with knowledge of the high-technology industry considered an asset.
  • Ability to work well under pressure and respond to fast changing priorities and deadlines.
  • Excellent verbal and written communication skills.
  • Strong analytical skills with the ability to problem solve to well-judged decisions.
  • Post-secondary Diploma/Degree specialization in Computer Science, Electrical, Software Engineering or a related field.Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes.Why job seekers choose GeotabFlex working arrangementsHome office reimbursement programBaby bonus & parental leave top up programOnline learning and networking opportunitiesElectric vehicle purchase incentive programCompetitive medical and dental benefitsRetirement savings program*The above are offered to full-time permanent employees onlyHow we workAt Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
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Keywords: Geotab Inc., Atlanta , Site Reliability Engineering Technical Operations Atlanta, Georgia, IT / Software / Systems , Atlanta, Georgia