Tier 4 Product Support Engineering Technical Project Manager

Company: T-Mobile
Location: Atlanta
Posted on: February 16, 2025

Job Description:

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!Job OverviewThis position is accountable for managing programs (either technical or enterprise wide business initiatives), which may consist of multiple tiered complex projects with high visibility, aggressive schedules, and requiring significant negotiation to balance the needs of multiple stakeholders and achieve specific business goals or objectives for the Enterprise. This position is viewed by leadership as a trusted advisor/consultant who utilizes in depth industry, business and/or technical knowledge and Program/Project Management expertise to lead and deliver capabilities that are key to the company's success. This position is accountable for managing enterprise wide programs that are focused on providing leading edge business technology solutions, product innovations and/or world-class technical infrastructure. This position requires a broad technology background and a proven leadership track record. This position will manage work utilizing standard project management methodologies, processes/procedures - projects have clear start/end dates; specific manpower resource allocations; budgets and are clearly identified as a "project" by the business.Job Responsibilities:

• Assembles key players on the project team and nurtures internal working relationships across the enterprise which fosters the development of cross functional teamwork. Delegates project responsibilities and task interfaces, directs, motivates and manages the project work and resources involved within the project. Ensures timely activity, integration and productivity of technical support and administers efficient use of resources to meet requirements with clear identification of task completion. Questions ambiguous responsibilities and manages conflicts to an early resolution and escalation of any unresolved issues. Plays a support role with technical solutions ensuring all groups' responsibilities are included, managing very closely with the technical leaders to ensure alignment.
• Manages Project Management functional scope and schedule. Provides oversight of management and allocation of personnel and resources to projects. Resolves resource conflicts and priorities.
• Is accountable for and directs others in creation of all project communications. Directs others in the facilitation of team and project meetings. Leads and develops definition and measurement of success metrics to objectively quantify project success. Ensures that project execution complies with approved methodology. Ensures that overall program is managed to strategic dates.
• Identifies potential risks across a broad number of individual projects and programs and establishes communications and mitigations to address them. Communicates risks in clear business terms and technical terms and provides clear messaging and solution options at a senior leader and executive level in both planned and ad hoc scenarios. Understands what is important to different stakeholders in the business and ensures that their interests are protected as well as the overall program objective through project planning and execution. Serves as a higher-level escalation point for project issues. Works with Director and above level peers to resolve cross-functional project issues.
• Defines scopes of Programs. Incorporates strategic factors into Program/Project Scope and recommendations. Influences and manages the factors that create change and scope creep. Can manage and help others to understand the implications of change including legitimate scope shift.
• Leads cross-functional or multi-team effort in defining budget requirements for a project or program, providing thought leadership into initial financial estimates for the business case. Drives business case generation with finance and the business owner. Plans, identifies and documents the project quality standards. Sets stakeholder and project team expectations and ensures that the deliverables align to business needs. Maintains accountability for the quality of deliverables. Proactively anticipates and mitigates issues that could hinder the quality or timing of the project/program. Communicates any gaps in design and sets realistic expectations on deliverables. Follows through and closes all of the defined exceptions.Education:
• Bachelor's Degree in computer Science, Business Administration, Project Management or combination of equivalent experience and education (Required)Work Experience:
• 7-10 years Industry experience as a program or product manager within a technology environment, with a progressive record of successful delivery of complex solutions, systems, or services. (Required)
• 4-7 years Experience in Agile Program Management setting in any capacity: SM, PO, etc (Required)
• Experience working on projects in a wireless industry. (Preferred)Knowledge, Skills and Abilities:
• Microsoft Office (Required)
• Microsoft Project (Required)
• Communication (Required)
• Product Lifecycle Management (Required)
• Project Management (Required)
• Problem Solving (Required)
• Accounting (Required)
• Wireless (Preferred)Licenses and Certifications:
• Project Management Professional (PMP) (Preferred)--- At least 18 years of age--- Legally authorized to work in the United StatesTravelTravel Required (Yes/No): NoDOT RegulatedDOT Regulated Position (Yes/No): NoSafety Sensitive Position (Yes/No): NoBase Pay Range$110,200 - $198,900Corporate Bonus Target: 20%The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing or calling . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
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Keywords: T-Mobile, Atlanta , Tier 4 Product Support Engineering Technical Project Manager, IT / Software / Systems , Atlanta, Georgia