Customer Service Representative

Company: Flow Control Group
Location: Kennesaw
Posted on: April 6, 2025

Job Description:

Job Summary: The Customer Service Representative ensures the accurate and timely processing of customer orders by coordinating across sales, inventory, and warehouse teams. This role is responsible for reviewing orders for accuracy, entering them into the ERP system, checking inventory levels, and managing product allocation. They serve as the key point of contact between customers, sales, and logistics teams, providing updates on order status, addressing fulfillment issues, and resolving delays or inventory shortages. Additionally, they work to improve efficiency in the fulfillment process by identifying bottlenecks and collaborating with cross-functional teams to enhance workflows.

Essential Duties and Responsibilities

Core Job Duties:

* Receive and review customer orders for accuracy and completeness
* Enter orders into ERP system
* Coordinate with sales and inventory teams to confirm order details
* Check inventory levels to confirm product availability
* Work with inventory or warehouse teams to allocate products to specific orders
* Coordinate with shipping team to ensuring orders are shipped properly meeting delivery deadlines
* Act as point of contact between customers, inside sales team, and warehouse staff
* Provide updates to customers and inside sales team regarding order status, shipping, and potential delays
* Handle customer inquiries or complaints about fulfillment issues
* Identify and resolve issues with inventory shortages, delayed shipments, or correct orders
* Coordinate replacement orders, returns, or refunds when necessary
* Maintain accurate order details in the ERP system
* Identify bottlenecks in the fulfillment process and suggest improvements
* Collaborate with cross-functional teams to streamline workflows

Preferred Education & Experience

Education, Licenses/Certifications and Work Experience

* A high school diploma
* Proficiency in Microsoft Excel

Job Skills, Knowledge, and Abilities

* Communication & Customer Service - Ability to effectively communicate with customers, sales teams, and warehouse staff to resolve order issues.
* Problem-Solving - Capability to identify and resolve fulfillment issues, such as inventory shortages or shipment delays.
* Time Management & Organization - Ability to manage multiple orders, deadlines, and priorities efficiently.
* Collaboration & Teamwork - Experience working with cross-functional teams, including sales, warehouse, and shipping teams.
* Process Improvement Mindset - Ability to identify inefficiencies in the fulfillment process and suggest enhancements.

Working conditions: Work is performed in an office environment with a substantial amount of contact with employees and customers.

Travel requirements: There are no specific travel requirements.

Physical requirements: Majority of the time is spent sitting. Moderate amount of time spent standing and walking. Requires manual dexterity, normal vision, speaking, and hearing abilities.

Keywords: Flow Control Group, Atlanta , Customer Service Representative, Hospitality & Tourism , Kennesaw, Georgia