Director of Resident Maintenance East Region

Company: Dematic Corp. (ILD-US)
Location: Atlanta
Posted on: April 3, 2025

Job Description:

Exciting Career Opportunity at Dematic!
Dematic is seeking a Director of North America (NA) Resident Services to lead teams of support engineers and technicians in assisting customers with Automated Material Handling Systems. This individual will be responsible for ensuring the proper operation and maintenance of software and/or controls while driving improvements in tools and processes to optimize the Resident Maintenance services.
This role will report to the Director of Customer Service Operations and will be based in the Eastern United States.
If you're a leader passionate about innovation and customer service in the automation industry, this could be the perfect opportunity for you!

What we offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities
  
  Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/
  
  Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
  
  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
  
  The salary range for this role is estimated to be $138,000 - $202,000 per annum. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
  
  Tasks and Qualifications:
  
  What You Will Do In This Role:
  
  • Provide strong leadership to mentor, develop, and guide team members in achieving customer satisfaction goals.
  • Develop and lead the annual department budget to ensure business goals and operational stability are met.
  • Conduct effective resource planning to improve efficiency across people, technology, and other resources.
  • Ensure that critical metrics and customer expectations are met or exceeded.
  • Improve processes and implement outstanding tools to boost team efficiency.
  • Collaborate closely with all Dematic teams to proactively improve maintenance support and improvements.
  • Act as a trusted advisor internally and externally to achieve profitability and target goals.
  • Strengthen client relationships.
  • Build and manage influential relationships with customers.
  • Be open to traveling up to 30-40% of the time.
    
    What We Are Looking For:
    
    • A proven leader with a deep understanding of the best maintenance practices and operational excellence.
    • At least 15 years of experience in maintenance leadership, including 7+ years managing leaders and agents.
    • Hands-on experience and knowledge of maintenance operations.
    • Strong financial analysis skills, including cost-effectiveness and cost-benefit evaluations.
    • The ability to handle high-pressure situations while effectively managing multiple tasks.
    • Strong customer-facing skills, particularly in stressful situations.
    • The ability to prioritize, delegate tasks, and ensure appropriate follow-ups.
    • A bachelor's degree or equivalent experience is helpful.
    • Excellent interpersonal skills with the ability to negotiate and perform under pressure.
    • If you are passionate about leadership and operational excellence and want to drive customer happiness and business growth, we encourage you to apply!
      
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