Professional Services Project Manager

Company: Fortinet, Inc.
Location: Atlanta
Posted on: April 2, 2025

Job Description:

Position Overview Job Duties

• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements. Develops statements of work, WBS, and overall project schedule.
• Identifies resources needed and assigns individual responsibilities, by managing and monitoring team's availability.
• Manages day-to-day operational aspects of projects, including scope, schedule, budget and quality.
• Effectively applies Fortinet's methodology and enforces project standards.
• Minimizes Fortinet's exposure and risk on projects.
• Ensures project documents are complete, current, and stored appropriately from beginning to end.
• Works closely with all customer-facing Fortinet functions, including sales, operations, order management, support and others to coordinate activities.
• Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.
• Accurately forecasts revenue, profitability, margins, bill rates and utilization.
• Assures project legal documents are completed and signed.
• Facilitates PS, Presales & SE team and client meetings effectively.
• Effectively communicates relevant project information to executive management.
• Resolves and/or escalates issues in a timely fashion.
• Understands how to communicate difficult/sensitive information tactfully.
• Highlight areas of improvement and recommend changes in methods, processes and tools.
• Monitor and manage operational and customer satisfaction metrics to meet organizational goals.
• Handle project escalations and follow up on customer satisfaction surveys.
• Build and maintain strong relationships with the sales teams.
• Recruit, hire and retain engineers for professional services, so the implementation processes can continue.
• Maintain a great working atmosphere that allows personal and professional development to each one of the team members.
• Define, document, enforce and enhance processes that speed up time for PS engagement request from Pre-sales team.
• Collaboratively work with peers within region, in order to work on initiatives which can help to give better service to our customers, partners and the security community in general.
• Manage relationships with customers, partners and corporate organizations to enhance technical support processes and drive PS projects' satisfaction.
• Establish, document and enforce processes that allow higher efficiency and productivity.
• Align strategies to proactively avoid potential issues in any of the pre-sales processes established.
• Constant follow up to processes making sure they are maintained properly.Job Experience / Abilities Required
  • Outstanding oral communication and presentation skills.
  • Strong familiarity with project management software, such as Microsoft Project.
  • Experience as a Program Manager is a plus.
  • Experience at working both independently and in a team-oriented, collaborative environment.
  • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
  • React to project adjustments and alterations promptly and efficiently.
  • Flexible during times of change.
  • Excellent conflict resolution skills.
  • Ability to think creatively to develop new solutions to problems.
  • Ability to create a vision, establish a plan, and ensure plan execution through success.
  • Ability to coach others.
  • Experience in a Professional Services role in a networking/security company or equivalent education.
  • Demonstrated leadership skills.
  • Full knowledge of all relevant business policies and practices.
  • Strong ability to energize and lead others.
  • Previous experience leading teams is a must.
  • Multilingual skills are a plus: oral and/or written, Spanish and/or Portuguese.
  • Good technical knowledge on computer networks and Internet security.
  • Excellent organizational skills.
  • Adaptable and flexible, operating in a fast-paced, dynamic environment.
  • Ability to work and take quick decisions under pressure.
  • Willing to travel around 20% of the time.
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Keywords: Fortinet, Inc., Atlanta , Professional Services Project Manager, Executive , Atlanta, Georgia