Support and Escalations Manager
Company: VirtualVocations
Location: Chattanooga
Posted on: November 17, 2024
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Job Description:
A company is looking for a Manager of Support & Escalations in
Engineering.
Key Responsibilities:
Lead the Customer Support and Escalation team, providing mentorship
and guidance
Manage high-profile customer issues and collaborate with
cross-functional teams to resolve systematic problems
Utilize data-driven insights to improve customer support and
contribute to product quality through QA involvement
Required Qualifications:
5+ years in customer support and managing escalations in a
technical environment
1+ years of people management experience
Strong understanding of technical architecture, security policies,
and AI systems
Data-driven mindset with experience in automation and support
metrics
Ability to manage multiple priorities effectively
Keywords: VirtualVocations, Atlanta , Support and Escalations Manager, Executive , Chattanooga, Georgia
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