Director Customer Logistics

Company: Norfolk Southern Corp.
Location: Atlanta
Posted on: November 11, 2024

Job Description:

Requisition 38015: B6 Director Customer LogisticsPrimary Purpose

• Responsible for the activities of the Customer Logistics team to ensure a best-in-class customer experience to gain competitive advantage through proactive customer engagement.
• Directs and sets strategic goals for Customer Logistics to support growth and drive productivity.
• Collaborates across multiple groups to provide high quality customer experience, supporting commercial and operating strategies.
• Develops and promotes a united vision for managers to drive sub departmental goals.
• Directs subordinate managers to the appropriate prioritization to efficiently meet customer demand.
• Uses expert knowledge of their unique customer needs to effectively guide managers in resolving customer inquiries and demands.
• Develop and drive performance to key performance indicators to ensure a quality customer service product is being provided.
• Ensures alignment and group adherence to processes and quality standards.
• Participates in industry conferences to ensure leading practices are deployed for optimal efficient customer engagement.Job Related Experience:
  • Minimum Level: 6-10 years
  • Preferred Level: 11-15 yearsEducation:
    • Preferred Level: Bachelor's Degree (BS, MBA)Technical Skills:
      • Understanding of the systems used by the Marketing and the Customer Logistics departments.
      • Knowledge of Customer Logistics support systems to include customer channel strategies.Skills and Abilities:
        • Problem solving
        • Decision making
        • Empower others
        • Creativity
        • Communication
        • PresentationCompany OverviewSince 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country's population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes.At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.
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Keywords: Norfolk Southern Corp., Atlanta , Director Customer Logistics, Executive , Atlanta, Georgia