Head of North America Claims Operations

Company: American International Group
Location: Atlanta
Posted on: February 18, 2025

Job Description:

Head of North America Claims OperationsHead of North America Claims OperationsAt AIG, we are reimagining the way we help customers to manage risk. Join us as Head of North America Claims Operations to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team and to work with some of the industry's top talent.Make your mark in ClaimsOur Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.How you will create an impactThis position will act as both an advisor to the Global Claims COO - Technical Services & Delivery and a delegate on their behalf. You will partner closely with the executive and extended leadership team(s) to develop, align, and execute strategic plans across the North America Claims.You will be responsible for the day-to-day operational activities and resources in North America. This multifaceted role will engage actively with claims leaders in North America together with stakeholders in the operations and business teams to ensure that operational activity and plans are aligned.Key accountabilities include:

• Serve as North America Claims Operations leader to ensure effective planning, prioritization, and process improvement opportunities.
• Support ongoing Claims strategic initiatives through supporting and driving programs and actions that foster an environment of continuous improvement.
• Promote various feedback mechanisms ensuring management has the necessary information needed to manage and improve claims operational performance.
• Act as thought partner and trusted advisor to the Global Claims COO - Technical Services & Delivery on all aspects of strategy.
• Build collaborative relationships with aligned lines of business executive team; assist in the alignment of priorities and acceleration of operations support and optimization.
• Collaborate with enabling teams, including Global Claims COEs, Claims Legal, Compliance, IT, and Claims Finance etc., to progress priorities while aligning to Global GI Claims standards.
• Provide business oversight of non-technical claims support to critical business activities.
• Drive a continuous improvement culture by leading efforts to improve quality, simplify process, reduce cycle times and expenses.
• Work in close partnership with the Global Claims functions to deliver strong performance and oversight for North America claims.
• Drive a culture that promotes collaboration, diversity, equity, and inclusion.
• Lead, coach, and optimize talent and ensure succession planning.What you'll need to succeed:
  • BA/BS degree; MBA strongly preferred
  • 12+ years' experience in business planning, strategy, and operations management
  • Broad understanding of insurance life cycle and intersections with Claims
  • Strong background in operational management and process improvement.
  • Strong Compliance, Governance and/or audit, regulatory background.
  • Expertise in Continuous Improvement Methodologies.
  • Experience navigating matrixed organizations and negotiating optimal solutions across cross-functional teams.
  • Analytics, strategic and structured thinker with demonstrated ability to deliver.
  • Proven ability to dissect complex business issues, perform research and analysis, and synthesize conclusions into a value-maximizing strategy.
  • Effective communication, presentation, organizational and planning skills.
  • Willingness to appropriately challenge the status quo.
  • Ability to connect staff both on an individual level and in large groups.Enjoy benefits that take care of what mattersAt AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development.Reimagining insurance to make a bigger difference to the worldAmerican International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks.Welcome to a culture of belongingWe're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals.AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
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Keywords: American International Group, Atlanta , Head of North America Claims Operations, Accounting, Auditing , Atlanta, Georgia