HealthCare Supervisor, General Support, Patient Access, Medical Records
AtlantaNovember 2, 2009
BRENDA A. GOODEN
10391 Ponds Way Elko, Minnesota 55020
Cell 763-843-4653 Alternate 952-461-3444 Email: bgooden69@yahoo.com
OBJECTIVE
District Manager relocating to Georgia seeking a position within a Healthcare organization that will utilize my professional leadership, excellent customer service, and team building skills. Can meet deadlines with accurate and timely results; provide effective, clear, communication by being attentive, respectful and listening to internal and external customer requests and concerns.
SKILLS
Daily use in corporate and web-based applications. Knowledgeable use of application software including: Microsoft Office Products; Patient Care, MPI, and Health Management systems; OAS-Gui; Softmed; SMS; HBOc; GE-IDX Tend; GE-IDX Term; GE-IDX Web; Cerna; Tiger; Mysis; Medic; Medi-tech; Medi-fax; Nextgen; Chart Logic; Metaframe A-4; CHCS; CPSI; DEERS; and other EMR systems. HIPAA; Patient Privacy, MSP,ABN, HCFA, Knowledge of Release and Medical Record Legal Statues for DC;GA;MD;MN;NC;VA;WI.
EXPERIENCE
HealthPort Minnesota & Wisconsin
District Manager (June 2007 to Present) March 2003 to Present
Authority, responsibility, and managing the handling of medical records, and itemized billing request thru staff record keeping processes, accessing of facility financial systems, processing of privileged, confidential and sensitive patient information, in a manner that is responsive to patient needs and PHI guidelines, current MN/WI statutes and HIPAA regulations.
Manage the day to day operations of the entire state of Minnesota and some Wisconsin hospital and clinic sites. Remote and direct supervision of 30 HP associates.
Periodic site visits with HIM and Business Office Directors/Supervisors to maintain high customer and patient satisfaction.
Retain and strengthen client relationships, and build new along with Hospital/Clinic Sales through effective communication of HP products, and services, outstanding customer service, and consistent service schedules.
Work in conjunction with recruiting; interviews verify local references, hire process, disciplinary process, and termination.
On going training of Service Specialist and Team Leads to assist with day to day operations; of HP staff processing of medical records during my absences, and when I am assisting in coverage of sites thru medical record clerical or scanning functions.
Through strong leadership retain, and develop a team of knowledgeable associates training, cross training and refreshers; coordinate workflow, initiate, and implement processes to assist associates in being more productive and efficient within my area. Keeping them informed of all information they need to effectively perform there job.
Implement area work flow policies and procedures for areas of territory responsibility to ensure completed records requests are complete, accurately documented, readily accessible, and systematically organized thru facility chart order or those facilities still maintaining a universal chart order.
Manage, and monitor outlined workflow meeting established turn around times based on specific needs of facilities.
Communicate effectively HP products, services, benefits and incentive pay structure to associates.
Acquired knowledge of business functions, state(s) rate chart, various state(s) statutes, HIPAA requirements, confidentiality, and PHI guidelines in order to maintain and improve customer satisfaction levels through courteous, timely resolutions.
Allocate resources in an efficient and economic manner to achieve area, region and organization objectives.
Accountable for my area financial metric to include revenue, loss, labor, payroll being responsible for results, (P&L, QIs, and Audits).
BRENDA A. GOODEN
Page 2
Smart Document Solutions/HealthPort Richmond, Virginia
Service Specialist /ROI Specialist March 2005 to 2007
As the Senior Service Specialist for the VA territory, in conjunction with the Operations Director pilot the day-to-day operations of 200 plus combined hospital and clinic departments. This includes medical office support, medical records, medical records release of information, and document imaging. Maintaining the highest level of customer service to our hospital and clinic customers, and SDS Staff including the supervision of 31 employees.
Assisted in training both in state and out of state Service Specialist, ROI Scan Representatives and Site Coordinators, and assist the Operations Director with training of Release of Information Specialists.
Actively participates in all human resource categories including: employee recruitment, interviewing, local/out of state verification of employment, final selection process, staffing, and training of new and existing staff, evaluations, and corrective actions.
Responsible for managing the processing and handling of privileged, confidential and sensitive patient information in a manner that is responsive to patient needs, current regulations, and PHI guidelines. This includes the completion of disability, workers comp, and FMLA Forms.
Release/scan medical records in an effective and efficient manner, following HIPAA guidelines, VA/MD/DC,NC, and GA Statues, PHI guidelines, and 7 core elements within established time constraints.
Responsible for maintaining universal, and or hospital/clinic chart order. Familiar with ICD-9 and CPT codes.
Understand and bring balance to the needs and interests of individuals to resolve conflicts both internal and external always taking into consideration the parties varying levels of education, their ability to communicate and their cultural perspectives.
Conduct quality improvement evaluations, increase the internal efficiency and productivity by identifying problem areas in workflow and managing change processes.
On-going training in Assistant and Operation Director functions as provided by the VA OD.
Smart Document Solutions/HealthPort Richmond, Virginia
Site Coordinator March 03 to March 2005
Responsible for daily operations at assigned VCU Health System facility medical records departments to include the hospital and 35 clinics through HIM web based applications, document imaging, and on-site copy jobs.
Responsible for direct supervision of 4 on site and 1 off site employee.
Participated in all human resource categories including: employee recruitment, interviewing, local/out of state verification of employment, final selection process, staffing, and training of new and existing staff, evaluations and, corrective actions.
Release/scan medical records in an effective and efficient manner, following HIPAA guidelines, VA/DC Statues, PHI guidelines, and 7 core elements within established time constraints.
Maintained composure while assisting customers (HIM Management and Requestors) in irregular and diverse situations requiring little assistance from or referral to the director.
On-going training in Service Specialist functions.
BRENDA A. GOODEN
Page 3
HCA- John Randolph Medical Center (Part-Time) Hopewell, Virginia
ER Registrar June 2006 to July 2006
∙ Welcome patients and family members.
∙ Responsible for accurate and timely registrations of all patients.
∙ Register patients to the ER Department, and admit all patients after Central Registration has closed.
∙ Interview patients to obtain all necessary information for proper, professional and accurate registration
process
∙ Verify all insurance coverage, and obtain pre-certification/authorization and verify certain insurances
on Medifax.
∙ Secure signatures necessary for treatment, release of information, assignment of insurance benefits,
and payments. Obtain copies of insurance cards and identification.
Weststaff, USA, Inc. Fort Bragg, North Carolina
Medical Support Assistant July 2002 to January 2003
Provided high quality service to patients and staff members while completing duties such as appointment scheduling, canceling/coordinating appointments, patient registration, reception, pulling of records for appointments, assembly and analysis of incomplete files, and review, and release of information HIPAA guidelines, NC Statues, within established time constraints.
Operated daily in CHCS, and other electronic file systems.
Verified DEERS, and Tricare eligibility.
Maintained knowledge of treatment facility, organization, and services provided to patients.
Obtained all third party insurance collection information and verification of that information.
Completed disability, accident and injury, and workers compensation forms.
Complete understanding of worker compliance with JCAHO standards, HIPAA regulations, WAMC and the MEDCEN by laws, regulations, and policies.
First Health of the Carolinas Pinehurst, North Carolina
File Management Coordinator/HIM Tech 1995 to 2002
Responsible for direct supervision of 7 day shift HIM employees and 2 third shift HIM employees within the File Management and Document Imaging sections, as well as for staff training of File Management and Document Imaging Systems.
Assisted in interviewing process of selected candidates, training of new and existing staff, evaluations, and corrective actions. Performed probationary and yearly competency checks for employee evaluations.
Reviewed and updated policy and procedures related to Chart management, imaging and release of record information.
Operated computers on a daily basis with use in various HIM software programs.
Executed extensive data and database entries for maintenance of the MPI to facilitate patient record management, Master Patient Index integrity processes, patient demographic changes, and monthly QA of the hospital/clinic database throughout the First Health Communities.
Responsible for staff filing and maintenance, file conversion projects of three major file rooms to include offsite locations and for maintaining attendance controllers on supervised staff.
Cross trained to work in other medical records sections to consist of assembly and analysis, using universal and hospital chart order, manual and electronic flagging, filing of reports placed on charts timely, pulling for completing, and reviews for all charts to include inpatient, outpatient, and emergency room charts. Release medical records in an effective and efficient manner, following HIPAA guidelines, NC Statues, within established time constraints.
