Delivery Specialist
Company: Hendrick Automotive Group
Location: Atlanta
Posted on: April 26, 2024
Job Description:
Rick Hendrick Toyota Sandy SpringsLocation: 6475 Roswell Rd NE,
Atlanta, Georgia 30328Summary: - Responsible for introducing
customers to their new cars and review the features of each
vehicle. - Responsible for delivering vehicle to customer according
to dealership and manufacturer guidelines.Supervisory
Responsibilities: - This job has no direct supervisory
responsibilities.Essential Duties and Responsibilities include the
following:
- Coordinates delivery with customer
- Observes that the vehicle is detailed, full of fuel, has all
requested accessories installed and is in delivery area ready for
customer
- Demonstrate Interior and Exterior vehicle features and
personalize the delivery to the customer's needs
- Communicate the benefits of owning the vehicle purchased as
well as the dealership services and amenities
- Explain warranties and all documents
- Complete necessary customer registration according to
manufacturer guidelines
- Familiarize customer with Service department personnel and
Service areas
- Present keys and relevant documents to customer.
- Works closely with department managers to ensure customer
satisfaction
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping
system - - - -
- Follows Safeguards rules and regulations.
- Demonstrates the Company's Core Values
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and
regulations in the performance of duties.
- Other duties as assigned
- Qualifications:To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. - The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with medical conditions to perform the
essential functions.Desired Education:o - -GED--- - -High School
Diplomao - -Associate Degreeo - -Bachelor Degreeo - -Master Degreeo
- -Doctorate DegreeField of Study/Work Experience:o -
-Accounting--- - -Automotiveo - -Businesso - -Human Resourceso -
-Information TechnologyDesired Work Experience:--- - -up to 3
yearso - -3-5 yearso - -5+ yearsEducation/Experience:Prior customer
service experience in addition to strong technology and
organizational skills.Certificates and Licenses:--- - -Valid
Driver's Licenseo - -Automobile Salesperson LicenseComputer
Skills:Intermediate knowledge of Microsoft Office Products. -
Strong ability to understand and demonstrate technology to
customers.Communication Skills:Ability to understand and follow
instructions. Ability to communicate effectively with customers and
company personnel.Attendance Expectations:The position requires
regular and predictable attendance. - Scheduled shifts may include
evening hours, weekends, and holidays.Physical Demands:While
performing the duties of this job, the employee is regularly
required to talk or hear. The employee is frequently required to
stand; walk; and sit.Environment Demands:Duties are performed
throughout the dealership but mainly in Sales showroom. Heavy
standing work. Work includes frequent clerical and administrative
responsibilities in addition to frequent contact and interaction
with customers and dealership personnel. - Work includes movement
around dealership facilities, indoors and outdoors. - Due to the
nature of this position, employee may be exposed to various work
environments.Verbal and Writing Ability:Ability to read and
comprehend instructions, correspondence, and memos. - Ability to
effectively present information in one-on-one and small group
situations to customers and other employees.Math Ability:Ability to
add, subtract, multiply and divide.Reasoning Ability:Ability to
apply common sense understanding to carry out instructions. Ability
to deal with standardized situations.Core Values:To perform the job
successfully, an individual should demonstrate the following Core
Values:Servant LeadershipServant Leaders consciously put the needs
of others before their own, because to serve people is to value
them.Teamwork through Trust & RespectDiversity is strength, and
when we trust and respect one another we can work as a team to
achieve at a high level.IntegrityBeing honest and transparent with
people, in an effort to do the right thing within the letter and
spirit of the law, drives every action we take and every decision
we make.Commitment to Customer EnthusiasmEvery day we recommit
ourselves to the customer experience, and we are empowered to
exceed the expectations of our customers.Passion for
WinningHendrick's tradition of winning is based on the idea of
striving to be the best, not the biggest, and is therefore defined
by how we treat our people.Accountability at All LevelsTaking
ownership of our actions and our decisions allows us to grow as
individuals, and support each other as a team.Commitment to
Continuous ImprovementEvery day we soften our hearts as well as our
egos, in order to seek out and improve upon areas of opportunity
within ourselves and our team.This job description in no way states
or implies that these are the only duties and responsibilities to
be performed by this employee. - The employee will be required to
follow any other instructions and to perform any other duties and
responsibilities upon the request of a supervisor. - This job
description is subject to revision at the discretion of the
company.Hendrick is an Equal Opportunity employer. Minorities,
women, veterans, and individuals with disabilities are encouraged
to apply. For more information regarding the EEOC, please visit
.
Keywords: Hendrick Automotive Group, Atlanta , Delivery Specialist, Other , Atlanta, Georgia
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